The Canon class action lawsuit argues that Canon had knowledge of the issue because it performed repairs on the faulty printers during the warranty period and failed to recall or extend the warranty for “what it knew to be a defective product.” Robertson alleges that in his experience and in general, “fter limited use,” certain models of Canon’s printers display an error message, “U052 Wrong Printhead Error,” and “disables all Printer functions, including scanning and facsimile…render the Printers unsuitable for their principal and intended purpose.”Ĭanon product support has defined the error message U052 as “an indication that the Printer does not recognize the printhead or the printhead itself is faulty,” the Canon printer class action lawsuit states.įurthermore, “f the issue cannot be successfully resolved by trouble-shooting, which it could not in the case of Plaintiff Robertson, the Printer must be returned to Canon for service,” and “uch repair is generally more expensive than purchasing a new printer,” Robertson explains in the lawsuit. Lead plaintiff Michael Robertson alleges in the Canon printer class action lawsuit, filed June 27, that he purchased a Canon Pixma MX860 Printer for personal use from an online retailer in March of 2010.
A Texas resident filed a class action lawsuit Friday against Canon USA Inc., alleging that the company sold 16 models of printers with a defect that makes them display an error message rendering them useless.
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